Shipping policy

At Serene & Tranquil, we're committed to delivering your order safely and efficiently. Please review our shipping information below.

Shipping Destinations

We currently ship to:

  • Australia
  • New Zealand
  • United States
  • United Kingdom

Shipping Costs

We offer FREE STANDARD SHIPPING on all orders to our supported destinations.

Processing Time

Orders are processed within 1-3 business days (Monday-Friday, excluding public holidays). You will receive a confirmation email with tracking information once your order has been dispatched.

Delivery Timeframes

Estimated delivery times from dispatch:

  • Australia: 10-20 business days
  • New Zealand: 12-22 business days
  • United States: 15-25 business days
  • United Kingdom: 15-25 business days

Please note: These are estimated timeframes and may vary due to customs processing, public holidays, or unforeseen circumstances. We appreciate your patience.

Tracking Your Order

Once your order ships, you will receive:

  • Shipping confirmation email
  • Tracking number
  • Link to track your package

You can track your order status at any time using the tracking information provided.

International Shipping

We ship from international warehouses to provide you with the best prices. Your order may pass through customs, which can occasionally cause delays. Rest assured, we work with reliable shipping partners to ensure your items arrive safely.

Customs and Import Duties

For international orders:

  • Customs fees, duties, and taxes may apply depending on your country's regulations
  • These charges are the responsibility of the recipient
  • We have no control over these charges and cannot predict their amount
  • Contact your local customs office for more information

Shipping Delays

While we strive to meet our estimated delivery times, delays may occur due to:

  • Customs processing
  • Public holidays
  • Weather conditions
  • Carrier delays
  • High-volume periods

If your order is significantly delayed, please contact us and we'll help track it down.

Lost or Damaged Packages

If your package is lost or arrives damaged:

  • Contact us within 7 days of the expected delivery date
  • Provide your order number and photos (if damaged)
  • We will work with you to resolve the issue through replacement or refund

Incorrect Address

Please ensure your shipping address is correct before completing your order. We cannot be held responsible for orders shipped to incorrect addresses provided by the customer.

If you need to update your shipping address:

  • Contact us immediately at ifs.multan77444@gmail.com
  • We can only modify addresses before the order ships

Order Modifications

Once an order is placed, we begin processing immediately. If you need to modify or cancel your order:

  • Contact us within 24 hours at ifs.multan77444@gmail.com
  • We'll do our best to accommodate your request, but cannot guarantee changes once processing has begun

Contact Us

For shipping inquiries, please contact us:

  • Email: ifs.multan77444@gmail.com
  • We typically respond within 24-48 hours

Thank you for shopping with Serene & Tranquil!